virtual theatre FAQs
We have partnered with BookTix to offer live streaming of our virtual performances. Have questions about how this will work? Check out the FAQs below. Still need help? E-mail us at email@example.com and we will get back to you as soon as possible.
Will the actors really be live or am I just watching a video recording?
This is live theatre! The actors will be performing while you are watching. This is as close to the traditional live theatre experience as you can get.
Can I watch the show whenever I want?
The ticket you purchase will be for a single live performance. You will need to log in at the performance date and time to see the show. You will not have the option of watching it later. This is the magic of live theatre!
Do I need a ticket for each person who is watching the show?
Your ticket is for a single performance on a single device. So if you are watching together with family or friends, you only need to purchase one ticket. If there are multiple people who will be viewing on their own devices, then you will need a ticket for each device.
How do I access the show?
Once you purchase your ticket online, you will receive an e-mail with your StreamPass link. This link is unique to your order and will only work for the specific performance you selected. When it is time for the performance, click on the StreamPass link and you will be taken into the virtual lobby. The show will begin at 8:00pm, just sit back and enjoy!
Do I need to download an app or other special software to view the show?
Nope! All you need is a solid internet connection and your StreamPass link.
What types of devices can I use to view the show?
Any device with a screen and a solid internet connection will work. Phones, tablets, laptops, desktops, smart TVs- all you need is the internet and your StreamPass link.
What is the running time for this production? Is there an intermission?
The total running time is ~2 hours. There is no intermission, but there are 1-2 minutes of musical interlude between scenes.
Can I talk to the artists or other audience members before/during/after the show?
The pre-show lobby and the production will be set up as view-only. We may offer a talk back or virtual meet-and-greet after certain performances. Stay tuned for more details on these additional events.
Will there be a recording available?
No, this production will only be available for live viewing.
Can I pause the show?
Nope. We are trying to offer an experience as close to live theatre as possible, so the show will be performed live in real time. There will not be any option to pause/rewind.
Are snacks allowed?
Of course! It may be live theatre, but you are welcome to raid your fridge and eat or drink during the show. Bonus: you don't have to worry about noisy wrappers annoying the other audience members!
I'm being asked to create a BookTix account in order to purchase tickets. Do I really have to do this?
Yes, a BookTix account is required to purchase tickets to this event. The account ensures that your payment data is properly secured and ensures that the Patron Support team can help you if you lose your link or need to change your reservation.
What do I do if I never received my StreamPass link or I lost the e-mail?
Contact Patron Support by e-mailing Help@Booktix.com. Include your name, the e-mail address that you used when registering, and the name of the organization (Three Bone Theatre) and they will re-send the link.
My plans have changed! How do I request a refund or exchange?
You can submit a cancellation or exchange request up to two hours before your scheduled show time. Please complete the Exchanges and Refunds Form.
What precautions have been taken to protect the artists involved in this production?
The safety of our cast and crew is our top priority. This piece was chosen because it is uniquely well-suited to the current environment. We are able to control the amount of community exposure because each scene is a monologue featuring a single actor. Initial rehearsals are being held virtually. As the production gets closer and we switch to in-person rehearsals, the rehearsal room will be limited to essential personnel and one actor at a time. During tech rehearsals and performances in the Duke Energy Theatre we will have socially distant dressing areas and seating available for the artists. They will also have access to the lobby area for when their scene is complete. Each set piece will be sprayed with disinfectant between use. Actors will be responsible for handling their own props and will not share props. Entrances and exits will be coordinated to ensure there is no congregating in the wings. Masks will be required at all times for anyone who is not performing on stage. Temperature checks will be required at each in-person rehearsal or performance.